Our courses
In-House: On Request
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Additional key info
PRICE: On Request
COURSE DURATION: 2 DAYS
TYPE: Course
LANGUAGE: English or German
INCULDING: Course Material, AviationNOW Certificate
MINIMUM PARTICIPANTS
We recommend
– Lean Logistics Leadership Program
– New Horizon Leadership Program
– Future Leadership Accelerator Program
– Air Cargo Executive Leadership Program
– Air Cargo Sales Leadership Program
– Innovation and Sustainability Program
– Air Cargo Operations Leadership Program
– Air Cargo Fundamental Competencies Program
AIR CARGO MANAGEMENT
Customer Experience & Relationship Management
Become an expert in delivering outstanding customer experience and relationship management – capabilities that are increasingly critical for long-term competitiveness in the air cargo industry. This course enables participants to elevate their company’s customer relationship management(CRM) to a strategic level, building trust, loyalty, and sustainable value.
Participants explore the foundations of customer service ethics, trust-building, and loyalty, while gaining advanced knowledge in Customer strategies such asNet Promoter Score, loyalty metrics, and CRM systems. The training also covers effective communication, cultural awareness, adaptive selling, and keyaccount management, linked to the principles of the service profit chain. Special focus areas address sensitive cargo segments such as express, pharma, and perishables—where proactive engagement is a decisive success factor. Through lectures, discussions, interactive exercises, and embedded coaching, participants develop practical skills for managing complex customer relationships. Guided reflection supports the creation of a personal leadership roadmapto ensure direct application in their professional role. By the end of the course, participants will be equipped to design and lead customer experiencestrategies that enhance satisfaction, retention, and long-term customer value in a competitive cargo environment.
This course is delivered as Track 6 within the Future Leadership Accelerator Program, designed to develop the next generation of industry leaders.
Course booking
Thank you for your interest in our training programs. To request a course booking, please complete the form below and our team will contact you shortly with further information and the next steps.
If you have any questions, specific requests, or would like to discuss your training needs, please feel free to contact us directly at info@grownow-group.com. We will be happy to provide additional details on course content, scheduling, and availability.
Our team is available to support you in selecting the most suitable training for your needs and to ensure a smooth booking process. We look forward to assisting you.
