Catering SGHA-SLA Negotiations in Aviation: Gain in-depth expertise in the IATA Standard Ground Handling Agreement (SGHA) and its impact on airport ground handling operations. Follow the SGHA section by section, gaining the foundation to write Annex B and Service Level Agreements (SLA). This workshop-style training provides comprehensive knowledge of the latest SGHA version, its legal framework, and its connection to the SLA, ensuring improved commercial aspects, operational efficiency, and compliance.

Through interactive lectures, exercises, case studies, and role-play simulations, you will explore key topics, including SGHA history and basics, liability, operational safety, contract duration, and termination terms. Learn how to compare the latest SGHA versions, integrate SLAs into SGHA, and apply monitoring and performance measurement strategies. Additionally, gain valuable insights into airport safety, service quality, and business-to-business relations, equipping you with the knowledge to effectively manage ground handling agreements and optimize service performance.