Develop the expertise required to confidently structure, evaluate, and manage ground handling agreements in the aviation industry. This interactive training provides an in-depth understanding of the IATA Standard Ground Handling Agreement (SGHA) and its critical role in airport ground handling operations. Participants explore the SGHA framework section by section and build the practical foundation needed to design Annex B pricing structures and implement effective Service Level Agreements (SLAs) that support operational reliability and commercial performance.

Through a combination of expert instruction, practical exercises, case studies, and real-world contract scenarios, participants gain detailed insight into the contractual and operational elements of SGHA-based agreements. The course covers key topics including SGHA structure, liability provisions, operational responsibilities, service descriptions in Annex A, and the development of Annex B pricing models. Participants also learn how SLAs can be integrated into SGHA agreements to strengthen performance monitoring, quality management, and operational accountability between airlines and ground handling providers. The program also examines how regulatory frameworks, airport safety standards, operational performance indicators, and commercial considerations influence successful ground handling partnerships. By the end of the course, participants will have the practical knowledge required to analyze SGHA contracts, structure service agreements, and implement performance-driven SLAs that support long-term operational cooperation in airport ground handling environments.

Complement this course with our Negotiation Skills for Successful Agreements training to further strengthen your negotiation capabilities.